The project will harness the affordable power of mobile to open a new channel for documenting citizen challenges. A public SMS reporting hub will encourage citizens to submit issues relating to five sub-themes, which will be guided by an automated submission service: 1. heritage; 2. environmental issues; 3. social inclusion; 4. health; 5. access to education. These reports will flow through a monitoring team to the Citizen Information Bureau, a public site which can be accessed through the libraries and is shared with councillors/media contacts as an evidence base for directing dialogue and change. To action the concerns, we shall have two working groups, one that will focus on addressing local needs to the local authorities, another will address regional needs to the regional and central authorities. This would give us the opportunity to grasp the most efficient means of addressing the local agenda and needs to the relevant stakeholders and authorities.
A virtual SMS number will route all SMS and Voice messages into a central secure database via a mobile gateway; the database can automatically organised the information in themes and regions. Behind the scene, a group of 20 coordinators (one attached to each library) will be engaged in citizen reporter training and can help to manage the database and the Citizen Information Bureau site. They will have a secure log in to the message datatbase and can publish content once it is checked and cleared. The site will be easy and attractive to use - allowing users to filter and search for common issues and leave comments. Online platforms have globally proven to be the easiest and most effective mean to bridge citizens to the representatives. In Dambovita there is a particular lack of resources to gather relevant information from the local level. The initiative can easy scale at national level, which is something that we very much want to achieve after piloting the system.